Frequently Asked Questions

Click Start Free Trial on any page of this site and fill in the short form to create your account. You get 30 days free, with no credit card needed, before you need to subscribe.

No, the free trial is one per person. If you already used it (or used FL-UX in the past), you can reactivate your existing account with a subscription from the billing portal.

All major web browsers, plus macOS, Windows, iPadOS, iOS and Android. Up-to-date download links are on the download page.

Good to know: Player Tracking only works in the macOS desktop app on a Mac with Apple Silicon (M1 or newer), and Offline Mode only works in the iPad and Mac apps.

Google Chrome or Microsoft Edge. We don't recommend Safari: some people get video playback issues on it.

• Tutorial videos: short lessons, one per feature.
• User Manual: full step-by-step guides with screenshots.

Yes, in a few ways. We have an online manual and a library of very short tutorial videos, one per feature:

• Tutorial videos
• Step-by-step User Manual

On top of that, teams, clubs and enterprises get a dedicated person from our staff to help them get set up.

Yes. Tags are fully customizable, so you can build your own tagging for any sport. For example, in basketball, a chain like "missed three, offensive rebound, made two" can be tagged by setting up your tags and options the right way. Not sure how to structure yours? Get in touch and we'll help.

Any camera or gimbal works, as long as you can upload the video file or stream from the app. Models that save the video straight to your phone or tablet are the easiest. Cameras that store footage in their own cloud (some AI cameras, for example) can take a while to export it as a video file.

A unique identifier for your account. To log in you can use either your email or your login ID: both work.

Click Forgot your password? on the login page, or use the direct reset link. Once it's reset, you can go to the billing portal to subscribe and reactivate your account if needed.

Click the three dots ("...") in the top right corner and go to My Page.

Try the reset link with any email you might have used for FL-UX. If an account exists, you'll get an email. If nothing arrives within 24 hours, the account most likely no longer exists, and you can simply create a new one. Still stuck? Contact us and we'll look into it.

Everything is on the pricing page, in EUR and USD: Pro and Elite plans (monthly or annual), extra analyst seats, viewer packs and extra video hours.

It depends on the server you pick when you create your account: the European server bills in EUR, the US server (for the Americas) bills in USD. Each has its own billing portal: Europe · Americas.

Pro is enough for a team or just for yourself. It covers most of what you need for pre-game and post-game analysis, including unlimited tagging and telestration (drawing on the video).

Elite does all that and adds:

• 1080p Full HD for streaming and export
• live streaming and real-time tagging
• a custom tagging board
• advanced analysis
• Offline Mode (iPad and Mac apps)
• Player Tracking (Mac with Apple Silicon)

See the full plan comparison.

If you only do pre-game and post-game analysis and don't need HD image, Pro is plenty.

Go Elite if you do live analysis: you stream the game straight into FL-UX, the bench and the analyst can talk during the game, and you get instant replay. Elite also gives you more tools for better highlight videos (Player Tracking, advanced analysis) and lets you work offline, even on a local network at the stadium.

Two differences:

• Annual gives you 2 months free.
• Video hours are more flexible on annual. You get 120 hours of upload for the whole year and use them whenever you want (for example 50 hours in the first month and the rest later). On monthly you're capped at 10 hours per month.

Annual plans already include 2 months free. For anything bigger (clubs, federations, academies), talk to us.

Credit card, through the billing portal. Bank transfer is only available for clubs and enterprise solutions.

We don't offer payment plans for individual accounts. If you need to split the cost, the monthly plan is the way to go.

Log in to the billing portal and pick a plan. The subscribe button is at the bottom of the page.

In the Account Management page of the billing portal.

Go to Account Management in the billing portal and open your subscription management. The cancel option there is called Delete Account.

The base price covers 1 user, but you can add as many as you need (5, 10, even 100) on the same account. Extra analyst seats and viewer packs are listed on the pricing page.

An Analyst has the same rights as the admin: upload videos, clip scenes, tag, sketch, create channels and playlists, export, comment and see everything on the account.

A Viewer (made for players or parents) can watch videos and shared clips, listen to voice notes, comment, join the scene chat and create short clips to ask questions.

Yes, if an admin allows it. In Menu ("...") > Users & Team > FL-UX Users, the admin ticks Video upload for that user, and they can then upload videos and stream live. If someone can't see the upload button, ask your admin to check this setting.

Menu ("...") > Invite new user to FL-UX. You can invite by email or generate a registration link to share. Pick Analyst (coaches, full rights) or Viewer (players, view and chat by default).

Then approve them: Menu ("...") > Users & Team > FL-UX Users, under Users Waiting for Authorization. This is a security step: because the registration link can be shared, an admin checks who is joining before they get access.

Heads up: the invited person has to accept and an admin has to approve within 3 days, otherwise the invitation link expires. See User Management for every step.

Use separate Channels, for example a private "Coaches Room" and a "Players" channel. Sketches, tags and voice notes made in one channel stay in that channel.

A channel works like a group chat: you pick the members and share videos and scenes with that group only. A direct channel is one to one, for sharing videos and talking with a single person.

No. When you share a scene, only the scene is copied, not the comments.

No. FL-UX is a video analysis platform, not a video library. You upload your own footage, and nobody else can add videos to your account.

Straight from the platform. Follow the Upload Video guide, or watch the quick tutorial.

MP4, MOV and MTS. MP4 and MOV have no file size limit. MTS files are capped at 20 GB. If an upload takes more than 3 hours, FL-UX stops it, so use a fast connection for big files.

By default 10 hours of upload and 2 hours of export per month. On annual contracts it's 120 hours of upload and 24 hours of export for the whole year. You can add more hours at any time in the billing portal.

No. Video hours only count for the current billing period, on monthly and annual plans alike. Whatever is left at the end is gone, and extra hours you buy don't carry over either. Annual is simply more flexible during the year.

Upload hours count the total footage you uploaded, so deleting a video doesn't give them back. If you're at the limit, you can buy more upload time.

No. An upload that fails halfway isn't counted in your upload hours.

1 year (365 days) from the upload date on standard contracts. For longer storage, you need the extended storage option.

No, there's no feature to export the full footage you uploaded. Always keep a backup of your original files.

Not directly. If you have the original video file, upload that to FL-UX.

No. Rotate the video on your computer or phone first (landscape is best), then upload it again. When you film with a phone, we recommend shooting in landscape.

Multi-angle has a single sync point, so if you join the halves of the second angle into one file, the halftime length won't match the main video and one of the halves will be out of sync. Two ways around it: join the files so the halftime duration matches, or create one multi-angle entry for the first half and another for the second half, and upload each video to its own entry.

The scenes made from that video are deleted too, and they disappear from your playlists. This can't be undone, so export anything you want to keep before deleting the video.

Three dots ("...") top right > App Settings > Quality. It only applies to videos uploaded after you change it. 1080p Full HD requires Elite.

The speaker icon and volume slider are bottom-left, right under the player. Click the speaker to unmute.

Use Training type as a filter. Create your training types in the three dots top right > Competition & team setup > Training type setup. For videos already uploaded, click the three dots on the video card > Video Information and set the training type.

It's usually the connection. Run a speed test with a service such as speed.cloudflare.com, and compare with your usual speed. As a rule of thumb you need about 3 Mbps at minimum. Also check whether videos play fine in other apps like YouTube, and whether everyone on the same Wi-Fi has the issue (if so, it's the network). Make sure you're on the latest version of the app, or on Chrome or Edge in a browser.

Set up your players first: Menu > Competition & team setup > Player & team setup, and create your roster, jersey numbers and positions. Also make sure you picked MATCH (not Practice) when you created the video entry.

As many as you want, there's no limit.

No. Your scenes are safe and the tag info attached to them stays.

In Start-End you click when the play starts and when it ends, so you capture the build-up and the tactical context. In Point mode, one click on a tag creates a clip with a default fixed length (for example 5 seconds before and 5 seconds after your click).

Yes. Go full screen, press S to pop up the tagging window, then move the windows anywhere you want, even on different screens.

Video (normal and full screen)

• K or Space: stop / start
• J: rewind
• L: fast forward
• H: skip backward
• ;: skip forward
• G: previous scene
• :: next scene
• Left arrow: frame backward
• Right arrow: frame forward
• Enter: register scene
• A: switch angle (multi-angle videos only)

Full screen only: S shows the Tagging/Sketch panel, Esc exits full screen.

Tagging panel: players = P + jersey number. Options = Shift + option number (if you have 10 or more options, only the first 9 get a shortcut). Event buttons: assign your own keys. See Shortcut Keys.

No, sorry. Shortcut settings are saved in your browser, not on our servers, so they can't be restored and you'll have to set them again. They get wiped when you clear cookies and site data or run a cleaner tool, and they don't carry over to another computer, another Chrome profile or an incognito window.

Yes. Draw a straight line with the Line, Arrow or Movement tool, select it, then drag the dot in the middle to bend it into an arc. Video tutorial.

Yes. In the Sketch tab, press and hold the microphone (Record Voice) button and talk over your drawing, like a WhatsApp voice note. When you export or share, your voice plays in sync with the sketch.

Yes, with Player Tracking. It requires an Elite subscription and the macOS desktop app on a Mac with Apple Silicon (M1 or newer). Intel Macs are too slow for it, and we recommend 16 GB of RAM or more. Player Tracking is no longer available on iPad.

How it works:

• Under the footage (the area with the telestration icons), click the "..." button and select Start-End + tracking.
• Set the length of the video you want to track.
• Choose how you want to create your dynamic player telestration: mark, position line or zone.
• Click Validate, then end the scene to complete the clip.

More in the Player Tracking guide.

It's where you do the final edit of clips (tags and/or sketches) coming from several videos. You can add titles and subtitles, add an image and reorder the clips before exporting.

Yes. Open your Playlist, click Edit, then Insert Title. Type a title, set how long it shows (for example 3 seconds), or upload an image such as your club logo or a tactical diagram.

Yes. Pro and Elite can both export individual clips or whole playlists with sketches and text overlays.

One limit: text made in the Sketch tool exports fine (that's the "static" text shown when the footage stops). Text added with the Subtitles function, which plays while the footage is moving, can't be exported and only works inside FL-UX.

Downloading is for Offline Mode (Elite, iPad and Mac apps): you save the video on your device to work without internet. Exporting means saving clips or a playlist as an .mp4 file to share or keep as a backup.

Usually it's a browser memory limit. Try this: select your scenes, click Add to Playlist, open the Playlist and click Export Playlist as Single File.

Two usual causes:

• A scene has an unsaved sketch. Open that scene's edit screen with the sketch displayed and save it again, then export. No need to delete the scene. A shaky connection can make a sketch fail to save.
• A scene is very long (around 3 hours, for example). The file gets too big to export, so shorten the scene and try again.

You've probably used all your export hours for the period. Check your balance in Menu ("...") > Current Usage, and buy extra hours in the billing portal.

Live streaming needs Elite. You can record and stream live straight into FL-UX with any RTMP-compatible camera (directly or through OBS Studio), or with your smartphone or iPad using the FL-UX app.

With a camera: create a new Match entry, go to Menu ("...") > Broadcast, and wait for FL-UX to generate your RTMP Server URL and Stream Key. Paste them in your camera's broadcast settings (or in OBS Studio) and start streaming. Step by step: Set Up a Live Stream.

The analyst tags live with the Real-Time Tagging board, and the feed goes to the cloud with under 20 seconds of delay. The coach on the bench opens the FL-UX iPad app, picks the match and plays the tagged clips right away, no need to wait for the post-game upload.

Once the full high-res MP4 is uploaded, open the match menu ("...") and choose Adjust All Real-Time Tags. Use the frame-by-frame controls to set the kickoff offset and all your tags shift into place.

Yes, with Elite, in the iPad and Mac apps. While online, click the download icon on the matches you want (up to 50). Then tag, clip and sketch offline. Back on Wi-Fi, click the red dot on the match thumbnail and select Synchronize to push your work to the cloud. See Offline Mode.

Sure. Send your question through the contact form, with the email you use for FL-UX, and we'll take it from there. We usually reply within two business days.

Yes. To help us fix it faster, tell us in the contact form:

• whether you have an active FL-UX account (and the email you use),
• what you see, step by step,
• the device and browser or app you're using.

If a screenshot would help, we'll ask for it when we reply.

Yes. Tell us what you need and we'll get back to you with the details.